Terms & Conditions

By placing an order or using our website, you agree to these Terms & Conditions. Please read them carefully.

1. Website Use

  • You may access and use our website for personal, non-commercial purposes only.

  • You are granted a limited, revocable licence to view and use content on our site. You may not reproduce, modify, distribute, or create derivative works from any site content without our prior written consent.

  • You may not use automated tools (robots, spiders, crawlers) to access or extract data from our site.

  • Unauthorized use terminates this licence and may lead to legal action.

2. Accounts

  • If you create an account, you must provide accurate, up-to-date information.

  • You are responsible for maintaining the confidentiality of your account and password.

  • You agree to notify us immediately if you suspect unauthorized access.

  • We may refuse service or terminate accounts if Terms are violated.

3. Products & Orders

  • Products are handmade in small batches; availability is limited.

  • Orders are accepted once a confirmation email is sent. We reserve the right to refuse orders and will refund any payments in full.

  • All products are intended for personal use only.

4. Prices & Payment

  • Prices are in GBP and include VAT; they are subject to change without notice.

  • Payments can be made via major credit/debit cards or PayPal.

  • We do not offer price matches.

5. Shipping & Delivery

  • We deliver to the UK only.

  • Delivery times are estimates and cannot be guaranteed.

  • Shipping costs are calculated at checkout; complimentary shipping may apply for certain promotions.

6. Returns & Refunds

  • You may return products within 14 working days of receipt if unused and in original packaging.

  • Return shipping is your responsibility unless due to a product defect or our error.

  • Refunds are issued within 30 days of receiving returned items.

7. Product Safety & Liability

  • Follow all instructions for safe use and storage.

  • Liability is limited to replacement or refund of defective products.

  • We are not liable for indirect or unforeseeable losses (e.g., loss of data, income, business interruption).

  • Certain liabilities (e.g., death, personal injury caused by negligence) cannot be excluded by law.

8. Force Majeure

  • We are not liable for delays or non-performance caused by events beyond our reasonable control.

9. Intellectual Property

  • All site content, trademarks, logos, and images are our property or licensed to us.

  • You may not use them without our prior written consent.

10. User Content & Submissions

  • Any content you submit, post, or upload (including suggestions, feedback, or media) grants us a non-exclusive, royalty-free, perpetual licence to use it.

  • You warrant that you own the rights to your submissions and that they do not infringe third-party rights.

  • We may remove user content that violates these Terms or is objectionable.

11. Links to Third-Party Sites

  • We are not responsible for content, privacy, or practices of external sites linked from our site.

  • Linking to external sites is at your own risk.

12. Indemnification

  • You agree to indemnify and hold us harmless against claims arising from your violation of these Terms or misuse of our website.

13. Privacy & Personal Data

  • Personal information is handled according to our Privacy Policy.

  • By using our site, you consent to our processing of your data.

14. Changes to Terms

  • We may update these Terms at any time. Changes apply to new orders or use of the website once posted.

15. Non-Waiver

  • Failure to enforce any part of these Terms does not constitute a waiver of our rights.

16. Governing Law & Jurisdiction

  • These Terms are governed by English law.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  • All contracts and communications are in English.